Refund policy

Thank you for shopping with Burnt Holes. As a small, independent brand, every purchase means a lot to us. We take pride in the quality and care behind each item we offer.

Please Note – All Sales Are Final.
Due to our limited stock and made-to-order production, we do not offer returns, exchanges, or refunds unless an item is faulty or incorrect. This helps us reduce waste, keep prices fair, and focus on bringing you thoughtful, high-quality products.

Faulty or Incorrect Items
We take pride in inspecting our products prior to shipping. However, if your item is damaged or we’ve sent the wrong product:Please contact us within 7 days of receiving your order at support@burntholes.com.

Please include your order number and clear photos of the issue.

If the item is confirmed faulty or incorrect, we will offer an exchange for a new / correct item, including shipping costs.

Before You Buy
To help you shop confidently:

Please check out our size guide and read product descriptions carefully.

Email us at support@burntholes.com with any questions before placing an order — we’re happy to help!

Legal Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015. You’re entitled to a refund or replacement if an item is faulty, not as described, or not fit for purpose.