Refund policy
Return & Refund Policy
Thank you for shopping with Burnt Holes. As a small independent brand, every order means a great deal to us. We take pride in the quality of every item we produce and hope you love your purchase.
Returns
If you’ve changed your mind, you can return your item within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging where possible.
Customers are responsible for the cost of return postage unless the item is faulty or we have sent the wrong item.
Once we receive and inspect your return, we’ll let you know if your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 working days. Please note that your bank or payment provider may take additional time to process the refund.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
We carefully inspect every order before it leaves us. However, if your item arrives damaged, faulty, or you’ve received the wrong product, please contact us within 7 days of delivery.
Email: support@burntholes.com
Please include:
- Your order number.
- A description of the issue.
- Clear photos showing the fault or incorrect item.
If the item is confirmed to be faulty or incorrect, we’ll provide a replacement or full refund, including any reasonable postage costs.
Exchanges
We currently offer exchanges for a different size, subject to stock availability.
Please contact us before returning your item so we can reserve the replacement if possible.
Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, washed or damaged after delivery.
- Items returned outside the 14-day return period.
Contact Us
If you have any questions about your order or this policy, please get in touch: